From Bright Pattern Documentation
| Line 35: | Line 35: | ||
*[[reporting-reference-guide/AgentTimeAllocationReport | Agent Time Allocation Report]] | *[[reporting-reference-guide/AgentTimeAllocationReport | Agent Time Allocation Report]] | ||
*[[reporting-reference-guide/CampaigninTimeReport | Campaign in Time Report]] | *[[reporting-reference-guide/CampaigninTimeReport | Campaign in Time Report]] | ||
| − | *[[reporting-reference-guide/ConcurrentUsersReport | Monthly Concurrent Users | + | *[[reporting-reference-guide/ConcurrentUsersReport | Monthly Concurrent Users Report]] |
*[[reporting-reference-guide/DispositionsinTimeReport | Dispositions in Time Report]] | *[[reporting-reference-guide/DispositionsinTimeReport | Dispositions in Time Report]] | ||
*[[reporting-reference-guide/EmailServiceReport | Email Service Report]] | *[[reporting-reference-guide/EmailServiceReport | Email Service Report]] | ||
| − | *[[Reporting-reference-guide/HuntGroups | Hunt Group | + | *[[Reporting-reference-guide/HuntGroups | Hunt Group Usage Details Report]] |
*[[reporting-reference-guide/Intra-TeambyServiceReport | Intra-Team by Service Report]] | *[[reporting-reference-guide/Intra-TeambyServiceReport | Intra-Team by Service Report]] | ||
*[[reporting-reference-guide/Intra-TeamPerformanceReport | Intra-Team Performance Report]] | *[[reporting-reference-guide/Intra-TeamPerformanceReport | Intra-Team Performance Report]] | ||
| Line 57: | Line 57: | ||
Patterns | Patterns | ||
*[[reporting-reference-guide/CustomerConversationPatternsReport | Customer Conversation Patterns Report]] | *[[reporting-reference-guide/CustomerConversationPatternsReport | Customer Conversation Patterns Report]] | ||
| + | Calling List Update Logs | ||
| + | *[[reporting-reference-guide/CallingListUpdateLogs | Calling List Update Logs]] | ||
Campaign Results | Campaign Results | ||
*[[reporting-reference-guide/DetailedFormat | Detailed Format]] | *[[reporting-reference-guide/DetailedFormat | Detailed Format]] | ||
Revision as of 03:21, 23 May 2023
• 日本語
<translate>=Reporting Reference Guide= Introduction
Access to Reports and Records
Interaction Records
Quality Management
- General Information About Quality Management
- Call Recordings
- Chat Transcripts
- Email Messages
- Screen Recordings
Agent Timeline
Detail Reports
- General Information About Detail Reports
- Agent Activity Report
- Agent Activity CSV Report
- Call Detail Report
- Call Detail CSV Report
- Email Detail Report
- Internal Chats Report
Aggregate Reports
- General Information About Aggregate Reports
- Agent Email Report
- Agent Login/Logout Report
- Agent Performance Report
- Agent Time Allocation Report
- Campaign in Time Report
- Monthly Concurrent Users Report
- Dispositions in Time Report
- Email Service Report
- Hunt Group Usage Details Report
- Intra-Team by Service Report
- Intra-Team Performance Report
- Requested Skills Report
- Scenario Block Disconnects Report
- Scenario Block Frequency Report
- Service in Time Report
- Service in Time - Voice and Chat Report
- Service Metrics Report
- Service Staffing and Overflow Report
- Team Email Report
- Team Operation Quality Report
- Team Performance Report
- Telemarketing Compliance Report
- Virtual Queue (Callback) Report
Carrier Usage
Patterns
Calling List Update Logs
Campaign Results
Recordings Details
Real-time Metrics
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