From Bright Pattern Documentation
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| − | = Cases and Email = | + | = Cases and Email = |
*[[agent-guide/Tutorials/Cases/Overview | Overview]] | *[[agent-guide/Tutorials/Cases/Overview | Overview]] | ||
Accepting Email | Accepting Email | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoAcceptanEmail | How to Accept an Email]] |
| + | Creating Cases | ||
| + | *[[Agent-guide/Tutorials/Cases/HowtoCreateNewCases | How to Create New Cases]] | ||
Follow-ups | Follow-ups | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail | How to Use Pinned Cases to Send a Follow-up Outbound Email]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoSendaFollow-upOutboundEmail | How to Use Cases to Send a Follow-up Outbound Email]] |
Fonts | Fonts | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoChangeDefaultEmailFont | How to Change Default Email Font]] |
Handling Email | Handling Email | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/FilteringHistoryContent | Filtering Case History Content]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying | How to Close an Email without Replying]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService | How to Change an Assigned Email Service]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoComposeaReply | How to Compose a Reply]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoTransferanEmail | How to Transfer an Email]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoForwardanEmail | How to Forward an Email]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoSendaNewOutboundEmail | How to Send a New Outbound Email]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft | How to Save an Email as a Draft]] |
| + | *[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail | How to Insert Images into Email]] | ||
| + | *[[Agent-guide/Tutorials/Cases/HowtoInsertHyperlinksintoEmail | How to Insert Hyperlinks into Email]] | ||
Masking Data | Masking Data | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData | How to Remove Sensitive Data from Emails]] |
Print | Print | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoPrintanEmail | How to Print an Email]] |
Retrieving Email from Queue | Retrieving Email from Queue | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoRetrieveanEmailfromtheTeamQueue | How to Retrieve an Email from the Team Queue]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoRetrieveanEmailfromYourPersonalQueue | How to Retrieve an Email from Personal Queue]] |
Reviewing Email | Reviewing Email | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] |
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Latest revision as of 04:00, 29 May 2024
Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- Filtering Case History Content
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Insert Images into Email
- How to Insert Hyperlinks into Email
Masking Data
Retrieving Email from Queue
Reviewing Email