From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[reporting-reference-guide/Purpose | Purpose]] | *[[reporting-reference-guide/Purpose | Purpose]] | ||
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*[[reporting-reference-guide/AgentTimeAllocationReport | Agent Time Allocation Report]] | *[[reporting-reference-guide/AgentTimeAllocationReport | Agent Time Allocation Report]] | ||
*[[reporting-reference-guide/CampaigninTimeReport | Campaign in Time Report]] | *[[reporting-reference-guide/CampaigninTimeReport | Campaign in Time Report]] | ||
| − | *[[reporting-reference-guide/ConcurrentUsersReport | Monthly Concurrent Users | + | *[[reporting-reference-guide/ConcurrentUsersReport | Monthly Concurrent Users Report]] |
*[[reporting-reference-guide/DispositionsinTimeReport | Dispositions in Time Report]] | *[[reporting-reference-guide/DispositionsinTimeReport | Dispositions in Time Report]] | ||
*[[reporting-reference-guide/EmailServiceReport | Email Service Report]] | *[[reporting-reference-guide/EmailServiceReport | Email Service Report]] | ||
| − | *[[Reporting-reference-guide/HuntGroups | Hunt Group | + | *[[Reporting-reference-guide/HuntGroups | Hunt Group Usage Details Report]] |
*[[reporting-reference-guide/Intra-TeambyServiceReport | Intra-Team by Service Report]] | *[[reporting-reference-guide/Intra-TeambyServiceReport | Intra-Team by Service Report]] | ||
*[[reporting-reference-guide/Intra-TeamPerformanceReport | Intra-Team Performance Report]] | *[[reporting-reference-guide/Intra-TeamPerformanceReport | Intra-Team Performance Report]] | ||
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Patterns | Patterns | ||
*[[reporting-reference-guide/CustomerConversationPatternsReport | Customer Conversation Patterns Report]] | *[[reporting-reference-guide/CustomerConversationPatternsReport | Customer Conversation Patterns Report]] | ||
| + | Calling List Update Logs | ||
| + | *[[reporting-reference-guide/CallingListUpdateLogs | Calling List Update Logs]] | ||
Campaign Results | Campaign Results | ||
*[[reporting-reference-guide/DetailedFormat | Detailed Format]] | *[[reporting-reference-guide/DetailedFormat | Detailed Format]] | ||
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*[[reporting-reference-guide/InformationAboutMetrics | Information About Real-Time Metrics]] | *[[reporting-reference-guide/InformationAboutMetrics | Information About Real-Time Metrics]] | ||
*[[reporting-reference-guide/AllMetrics | List of All Real-Time Metrics]] | *[[reporting-reference-guide/AllMetrics | List of All Real-Time Metrics]] | ||
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Latest revision as of 04:03, 29 May 2024
• 日本語
Reporting Reference Guide
Introduction
Access to Reports and Records
Interaction Records
Quality Management
- General Information About Quality Management
- Call Recordings
- Chat Transcripts
- Email Messages
- Screen Recordings
Agent Timeline
Detail Reports
- General Information About Detail Reports
- Agent Activity Report
- Agent Activity CSV Report
- Call Detail Report
- Call Detail CSV Report
- Email Detail Report
- Internal Chats Report
Aggregate Reports
- General Information About Aggregate Reports
- Agent Email Report
- Agent Login/Logout Report
- Agent Performance Report
- Agent Time Allocation Report
- Campaign in Time Report
- Monthly Concurrent Users Report
- Dispositions in Time Report
- Email Service Report
- Hunt Group Usage Details Report
- Intra-Team by Service Report
- Intra-Team Performance Report
- Requested Skills Report
- Scenario Block Disconnects Report
- Scenario Block Frequency Report
- Service in Time Report
- Service in Time - Voice and Chat Report
- Service Metrics Report
- Service Staffing and Overflow Report
- Team Email Report
- Team Operation Quality Report
- Team Performance Report
- Telemarketing Compliance Report
- Virtual Queue (Callback) Report
Carrier Usage
Patterns
Calling List Update Logs
Campaign Results
Recordings Details
Real-time Metrics