From Bright Pattern Documentation
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| − | == Chat == | + | = All Scenario Exercises = |
| + | Bright Pattern provides scenario exercises, which show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario. | ||
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| + | == General == | ||
| + | *[[Scenario-builder-reference-guide/Exercises/ScenarioBuilderBasics | Scenario Builder Basics]] | ||
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| + | *[[scenario-builder-reference-guide/Exercises/DownloadableTemplates | Downloadable Scenario Templates]] | ||
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| + | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaBasicScenario | Create a Basic Scenario]] | ||
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| + | == Chat == | ||
| + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] | ||
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*[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
| − | == Voice == | + | *[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] |
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| + | *[[scenario-builder-reference-guide/Exercises/PizzaFlowchartChatScenario | Pizza Flowchart Chat Scenario]] | ||
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| + | *[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | ||
| + | |||
| + | == Voice == | ||
| + | *[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | ||
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| + | * [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] | ||
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*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | ||
| − | *[[scenario-builder-reference-guide/ScenarioExample | Scenario | + | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] |
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| + | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | ||
| + | |||
| + | *[[scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | ||
| + | *[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]] | ||
| + | *[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]] | ||
| + | *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | ||
| − | + | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] | |
Latest revision as of 04:03, 29 May 2024
• 日本語
All Scenario Exercises
Bright Pattern provides scenario exercises, which show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.