From Bright Pattern Documentation
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= Create a Team = | = Create a Team = | ||
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Complete the following steps to set up a team: | Complete the following steps to set up a team: | ||
| − | 1. In the Bright Pattern Contact Center (BPCC) ''Configuration'' tab, select ''Users & Teams >> Teams'' | + | 1. In the Bright Pattern Contact Center (BPCC) ''Configuration'' tab, select ''Users & Teams >> Teams,'' and then click the "Add team" [[File:2022.06.28_CCA_UsersTeams.Teams.Properties.AddTeam.png | 30px]] button to open the teams creation pane. |
2. Use this [[Contact-center-administrator-guide/UsersandTeams/Teams| reference guide]] to populate the ''Properties'' tab and select "Apply." | 2. Use this [[Contact-center-administrator-guide/UsersandTeams/Teams| reference guide]] to populate the ''Properties'' tab and select "Apply." | ||
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| − | + | 3. Users can be added to teams by selecting ''Users & Teams >> Users >> Person >> Team'', assigning a team, and then applying the change. | |
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Latest revision as of 04:04, 29 May 2024
• 5.19
Create a Team
A team is a collection of users grouped together for purposes of supervision and reporting. Creating a team allows supervisors easier management and organization of their agents.
Steps
Complete the following steps to set up a team:
1. In the Bright Pattern Contact Center (BPCC) Configuration tab, select Users & Teams >> Teams, and then click the "Add team" 
button to open the teams creation pane.
2. Use this reference guide to populate the Properties tab and select "Apply."
3. Users can be added to teams by selecting Users & Teams >> Users >> Person >> Team, assigning a team, and then applying the change.