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Integration with ServiceNow IT service management applications provides the integrated Agent Desktop, softphone and click-to-call, access to CRM data from scenarios, screen-pop, and activity stream functions. You can configure multiple ServiceNow integration accounts for access to different ServiceNow systems. | Integration with ServiceNow IT service management applications provides the integrated Agent Desktop, softphone and click-to-call, access to CRM data from scenarios, screen-pop, and activity stream functions. You can configure multiple ServiceNow integration accounts for access to different ServiceNow systems. | ||
| − | + | For detailed integration instructions, including specification of the ServiceNow integration account properties, see the [[service-now-integration-guide/Purpose|ServiceNow Integration Guide]]. | |
| − | For detailed integration instructions, including specification of the ServiceNow integration account properties, see the [[service-now-integration-guide/Purpose|ServiceNow Integration Guide]]. | ||
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Latest revision as of 04:12, 29 May 2024
• 日本語
ServiceNow Integration
Integration with ServiceNow IT service management applications provides the integrated Agent Desktop, softphone and click-to-call, access to CRM data from scenarios, screen-pop, and activity stream functions. You can configure multiple ServiceNow integration accounts for access to different ServiceNow systems.
For detailed integration instructions, including specification of the ServiceNow integration account properties, see the ServiceNow Integration Guide.