From Bright Pattern Documentation
(Branched TOC For Version: ServicePattern:5.1 from Version: ServicePattern:5.1) |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | =Salesforce.com Integration Guide= | |
Introduction | Introduction | ||
*[[sfdc-integration-guide/Purpose | Purpose]] | *[[sfdc-integration-guide/Purpose | Purpose]] | ||
| Line 20: | Line 20: | ||
*[[sfdc-integration-guide/PausingandResumingRecordings | Pausing and Resuming Recordings]] | *[[sfdc-integration-guide/PausingandResumingRecordings | Pausing and Resuming Recordings]] | ||
*[[sfdc-integration-guide/HowtoRemoveSFDCIntegration | How to Remove SFDC Integration]] | *[[sfdc-integration-guide/HowtoRemoveSFDCIntegration | How to Remove SFDC Integration]] | ||
| − | |||
Latest revision as of 04:32, 29 May 2024
Salesforce.com Integration Guide
Introduction
Integration Steps
- Prerequisites
- Importing a Call Center Definition File
- Installing a Managed Package
- Configuring Call Center Parameters
- Enabling Single Sign-On
- Enabling SFDC Data Access from Scenarios
- Importing Calling Lists and Exporting Campaign Results
- Customizing SFDC Activity Objects
- Configuring SFDC Data Screen Pop for Outbound Preview Campaigns
Frequently Asked Questions