Latest revision as of 00:31, 13 July 2024

• 5.19 • 5.3 • 5.8

Getting Started

In this section of the Agent Guide, you will learn how to log in and set up your Agent Desktop.

Before you can begin work, you must first make sure you have the following:

Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work

User profile set up with your contact details, including email address if using voicemail

After you have completed setup, you can move on to the next section of this guide, Working in Agent Desktop.

@@ Line 1: / Line 1: @@
-<translate>
-= Overview =
+= Getting Started =
 In this section of the ''Agent Guide'', you will learn how to log in and set up your Agent Desktop.
 Before you can begin work, you must first make sure you have the following:
-* Ability to log in with username and password
+* Ability to [[Agent-guide/Setup/LoggingIn |  log in]] with username and password
-* Understanding of which phone device to select to use upon login
-* Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work
-* User profile set up with your contact details, including email address if using voicemail
+* Understanding of which [[Agent-guide/Setup/PhoneDevice |  phone device]] to select to use upon login
-* Voicemail enabled
+* [[Agent-guide/Setup/AgentDesktopHelperApplication |  Agent Desktop Helper Application]] downloaded and installed, plus any necessary browser extensions to make it work
-After you have completed setup, you can move on to the next section of this guide, [[5.3:Agent-guide/Work/Overview |
+* [[Agent-guide/Setup/UserProfile |  User profile]] set up with your contact details, including email address if using voicemail
-  Working in Agent Desktop]].
+* [[Agent-guide/Setup/Voicemail |  Voicemail]] enabled
-</translate>
+After you have completed setup, you can move on to the next section of this guide, [[Agent-guide/Work/WorkingInAgentDesktop |  Working in Agent Desktop]].