From Bright Pattern Documentation
< 5.19:Agent-guide | Setup
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| − | = Getting Started = | + | = Getting Started = |
In this section of the ''Agent Guide'', you will learn how to log in and set up your Agent Desktop. | In this section of the ''Agent Guide'', you will learn how to log in and set up your Agent Desktop. | ||
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Before you can begin work, you must first make sure you have the following: | Before you can begin work, you must first make sure you have the following: | ||
* Ability to [[Agent-guide/Setup/LoggingIn | log in]] with username and password | * Ability to [[Agent-guide/Setup/LoggingIn | log in]] with username and password | ||
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* Understanding of which [[Agent-guide/Setup/PhoneDevice | phone device]] to select to use upon login | * Understanding of which [[Agent-guide/Setup/PhoneDevice | phone device]] to select to use upon login | ||
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* [[Agent-guide/Setup/AgentDesktopHelperApplication | Agent Desktop Helper Application]] downloaded and installed, plus any necessary browser extensions to make it work | * [[Agent-guide/Setup/AgentDesktopHelperApplication | Agent Desktop Helper Application]] downloaded and installed, plus any necessary browser extensions to make it work | ||
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* [[Agent-guide/Setup/UserProfile | User profile]] set up with your contact details, including email address if using voicemail | * [[Agent-guide/Setup/UserProfile | User profile]] set up with your contact details, including email address if using voicemail | ||
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* [[Agent-guide/Setup/Voicemail | Voicemail]] enabled | * [[Agent-guide/Setup/Voicemail | Voicemail]] enabled | ||
| − | + | After you have completed setup, you can move on to the next section of this guide, [[Agent-guide/Work/WorkingInAgentDesktop | Working in Agent Desktop]]. | |
| − | After you have completed setup, you can move on to the next section of this guide, [[ | ||
| − | Working in Agent Desktop]]. | ||
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Latest revision as of 00:31, 13 July 2024
Getting Started
In this section of the Agent Guide, you will learn how to log in and set up your Agent Desktop.
Before you can begin work, you must first make sure you have the following:
- Ability to log in with username and password
- Understanding of which phone device to select to use upon login
- Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work
- User profile set up with your contact details, including email address if using voicemail
- Voicemail enabled
After you have completed setup, you can move on to the next section of this guide, Working in Agent Desktop.