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<translate>= Bright Pattern Contact Center Documentation =
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= Bright Pattern Contact Center Documentation =
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Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.
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Welcome to Bright Pattern!
 
  
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Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
 
  
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Get familiar with Bright Pattern omnichannel cloud contact center software and explore all features of our applications:
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* '''Agent Desktop''' for real-time customer interactions
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<div class="panel panel-default">
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<div class="panel-heading"><h4>Agents <i class="fa fa-phone" style="float:right; font-size: 24px;"></i></h4></div>
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<div class="panel-body">
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Setup, tutorials, and troubleshooting for agents working in Agent Desktop
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Read the Docs||btn-primary
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* 5.2:Agent-guide/Purpose| Agent Guide
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* 5.2:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
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<div class="col-xs-12 col-md-6 col-lg-4">
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<div class="panel panel-default">
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<div class="panel-heading"><h4>Administration <i class="fa fa-wrench" style="float:right; font-size: 24px;"></i></h4></div>
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<div class="panel-body">
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Reference guides, tutorials and API specs for admins using Contact Center Administrator
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Read the Docs||btn-primary
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* 5.2:Whats-new-version-52/Features| What's New?
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* 5.2:Contact-center-administrator-guide/Purpose| Contact Center Administrator Guide
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* 5.2:Api |  APIs
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* 5.2:Scenario-builder-reference-guide/Purpose | Scenarios
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* 5.2:Form-builder-reference-guide/Purpose | Forms
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* 5.3:Wallboard-builder-reference-guide/Purpose | Wallboards
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* 5.2:Chat-widget-configuration-guide/Purpose |  Chat Widgets
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* 5.2:Virtual-queue-tutorial/Overview |  Virtual Queue
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* 5.2:Workflow-builder-reference-guide/Purpose |  Workflows
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<div class="col-xs-12 col-md-6 col-lg-4">
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<div class="panel panel-default">
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<div class="panel-heading"><h4>Supervisors <i class="fa fa-check-circle" style="float:right; font-size: 24px;"></i></h4></div>
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<div class="panel-body">
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Tutorials and training for supervisors managing teams on Agent Desktop
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Read the Docs||btn-primary
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* 5.2:Supervisor-guide/Purpose |  Supervisor Guide
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* 5.2:Wallboard-user-guide/Purpose| Wallboard User Guide
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* 5.2:Agent-guide/Purpose| Agent Guide
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* 5.2:Contact-center-administrator-guide/AgentDesktopHelperApplication |  Agent Desktop Helper Application Installation
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<div class="col-xs-12 col-md-6 col-lg-4">
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<div class="panel panel-default">
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<div class="panel-heading"><h4>API Reference <i class="fa fa-code" style="float:right; font-size: 24px;"></i></h4></div>
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<div class="panel-body">
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API specs, methods, and events for managing users, tenants, recordings, and more
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Get APIs||btn-primary
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* 5.2:Api| All Bright Pattern APIs
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<div class="col-xs-12 col-md-6 col-lg-4">
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<div class="panel-heading"><h4>Integrations <i class="fa fa-plug" style="float:right; font-size: 24px;"></i></h4></div>
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<div class="panel-body">
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CRM and mobile messenger integration configuration, setup, and tutorials
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Read the Docs||btn-primary
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* 5.2:Crm-integrations |  CRM Integrations
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* 5.2:Messenger-integrations |  Messenger Integrations
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<div class="col-xs-12 col-md-6 col-lg-4">
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<div class="panel panel-default">
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<div class="panel-heading"><h4>Reporting <i class="fa fa-filter" style="float:right; font-size: 24px;"></i></h4></div>
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Reference guides and specs for accessing and understanding reporting database metrics 
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Read the Docs||btn-primary
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* 5.2:Custom-reporting-tutorial/Purpose| Custom Reporting Tutorial
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* 5.2:Reporting-database-specification/Purpose| Reporting Database Specification
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* 5.2:Reporting-reference-guide/Purpose| Reporting Reference Guide
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<div class="panel-heading"><h4>FAQ <i class="fa fa-question-circle" style="float:right; font-size: 24px;"></i></h4></div>
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Answers to frequently asked questions provided by Bright Pattern Support
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Learn More||btn-primary
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* 5.2:Faq/AboutFAQ| FAQ
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<div class="panel-heading"><h4>Support<i class="fa fa-life-ring" style="float:right; font-size: 24px;"></i></h4></div>
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Contact Bright Pattern Customer Success and Support for general help and more
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* https://www.brightpattern.com/contact-center-support | Support
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* https://www.brightpattern.com/bright-pattern-company/contacts | Contact Us
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* '''Contact Center Administrator''' for contact center configuration
 
  
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* '''Service Provider''' for system management
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=== Looking for Partner Docs? ===
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The latest version of [[5.2:documentation/PartnerDocs |  Partner Docs]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page).
  
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Version 3.x Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission.
  
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== How to Use Our Docs ==
 
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Bright Pattern documentation is organized by product version number and role (i.e., partner, system administrator, supervisor, agent).
 
  
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You can use the Search box to find specific topics, or click the following links to browse docs according to your contact center role. When searching or browsing, it is important to know which software version you are using, as the features included in each version may differ.
 
  
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The two major versions of Bright Pattern Contact Center are '''Release Version 5''' and '''Release Version 3'''. You can jump to the documentation for the latest release versions using the following links.
 
  
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=== For Agents ===
 
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Agent Docs are for contact center agents learning about Agent Desktop.
 
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* [[5.2:documentation/AgentDocs |  Version 5.2.9]]
 
  
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=== For Supervisors ===
 
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Supervisor Docs are for users assigned to supervise teams of agents.
 
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* [[5.2:documentation/SupervisorDocs |  Version 5.2.9]]
 
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=== For Administrators ===
 
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Administrator Docs are for admins responsible for the configuration and management of their contact center.
 
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* [[5.2:documentation/SystemAdministratorDocs|  Version 5.2.9]]
 
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=== Version 3.x Documentation ===
 
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[https://help3x.brightpattern.com/Main_Page Click here for Bright Pattern Contact Center version 3.x documentation].
 
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=== For Partners ===
 
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Partner Docs are for partners learning about system installation, configuration, and service management.
 
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* [[5.2:documentation/PartnerDocs |  Version 5.2.9]]
 
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Note that Partner Docs are available with special access. [[5.2:documentation/PartnerDocs|Version 5 Partner Docs]] are available upon login (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page).
 
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Version 3 Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission.
 
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== Questions? ==
 
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We're happy to help with any questions you might have! Search our documentation, contact [https://www.brightpattern.com/contact-center-support Customer Success Management], or connect with us via the [https://www.brightpattern.com/bright-pattern-company/contacts Contact Us] page. You can also post comments to documentation articles.
 
  
  
 
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Revision as of 23:24, 28 January 2019

<translate>= Bright Pattern Contact Center Documentation = Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.


Agents

Setup, tutorials, and troubleshooting for agents working in Agent Desktop

Read the Docs

Administration

Reference guides, tutorials and API specs for admins using Contact Center Administrator

Read the Docs

Supervisors

Tutorials and training for supervisors managing teams on Agent Desktop

Read the Docs

API Reference

API specs, methods, and events for managing users, tenants, recordings, and more

Get APIs

Integrations

CRM and mobile messenger integration configuration, setup, and tutorials

Read the Docs

Reporting

Reference guides and specs for accessing and understanding reporting database metrics

Read the Docs

FAQ

Answers to frequently asked questions provided by Bright Pattern Support

Learn More

Support

Contact Bright Pattern Customer Success and Support for general help and more

Contact Us


Looking for Partner Docs?

The latest version of Partner Docs are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button Helpsite-Login-52.PNG at the top of this page).

Version 3.x Partner Docs are available on the Partners Portal with permission.




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