From Bright Pattern Documentation
| Line 37: | Line 37: | ||
*[[contact-center-administrator-guide/Email | Email]] | *[[contact-center-administrator-guide/Email | Email]] | ||
Scenarios | Scenarios | ||
| + | *[[Contact-center-administrator-guide/AboutScenarios | About Scenarios]] | ||
*[[contact-center-administrator-guide/ScenariosOverview | Scenarios Overview]] | *[[contact-center-administrator-guide/ScenariosOverview | Scenarios Overview]] | ||
*[[contact-center-administrator-guide/Voice | Voice]] | *[[contact-center-administrator-guide/Voice | Voice]] | ||
| Line 42: | Line 43: | ||
Workflows | Workflows | ||
*[[contact-center-administrator-guide/WorkflowEntries | Workflow Entries]] | *[[contact-center-administrator-guide/WorkflowEntries | Workflow Entries]] | ||
| − | |||
Services and Campaigns | Services and Campaigns | ||
*[[Contact-center-administrator-guide/AboutServicesandCampaigns | Services & Campaigns Tabs]] | *[[Contact-center-administrator-guide/AboutServicesandCampaigns | Services & Campaigns Tabs]] | ||
Revision as of 20:14, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
Quality Management
Reporting
Custom
Security
Appendices
</translate>