5.19:Contact-center-administrator-guide

• 日本語

• 5.19 • 5.2 • 5.3 • 5.8

<translate>=Contact Center Administrator Guide= Introduction

• Purpose
• Audience

General Information

• Login Procedure
• User Interface Overview
• Application Settings

Tutorials

• Configuration Quickstart
• All Tutorials for Admins

Concepts

• Overview
• Conversational IVR

Users and Teams

• Overview
• Users
• Forwarding and Voicemail Operation
• Teams
• Agent Dashboard Metrics
• Roles
• Privileges
• Skill Levels
• Help Screens

Directory

• Softphones
• Hardphones
• Access Numbers
• Dial-out Entries
• Static Entries
• Special Numbers

Scenario Entries

• Scenario Entries Sections
• Scenario Entries Overview
• Dial-in
• Messaging/Chat
• Web Callback
• Email

Scenarios

• About Scenarios

Workflows

• Workflow Entries

Services and Campaigns

• Services & Campaigns Tabs

Lists

• Lists
• Do Not Call Lists

Tasks

• Tasks Sections

Case & Contact Management

• Case & Contact Management Sections

Forms

• Forms Sections

Call Center Configuration

• Call Center Configuration Sections

Quality Management

• Quality Management Sections

Reporting

• Reporting Sections

Custom

• Custom Sections

Security

• Security Sections

Appendices

• Appendices

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