Revision as of 17:12, 21 September 2019

• 5.19 • 5.3 • 5.8

過去レコードの復元

過去の時間枠からレコードの復元が可能です。ただし、そのためにはBright Patternへ連絡を行う必要があります。 Bright Patternは担当チームを起動させ、行われる作業に対して請求書を提出します。復元したいレコードが重要な場合、Bright Patternが見積もりを準備できます。

To avoid the future need to recover such recordings, it is recommended that you proceed with setting up periodic recording export jobs going forward.

The capability to transfer the recordings via FTP/SFTP is set up in the Contact Center Administrator application:

Log in as Admin.
Navigate to Configuration > Services & Campaigns > [your desired service] > Results tab > Periodic Recording Export Jobs.
Review the information about Periodic Recording Export Jobs settings in the Contact Center Administrator Guide, section Results tab.
Schedule your desired recording export job to run overnight, after 1:00 am, to capture the previous day’s data without interfering with your business hours.

Note that for future needs, Bright Pattern offers extended storage options, as well as the ability to transfer the recordings via FTP/SFTP.

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 ==指定された過去の時間枠から古いレコードを復元する方法はありますか？ ==
-It is certainly possible to recover recordings from a past time frame; however, doing so involves [http://www.brightpattern.com/contacts/ contacting Bright Pattern] to engage the operations team and submit a statement of work with a billable charge. If these recordings are critical, Bright Pattern can prepare an estimate for you.
+過去の時間枠からレコードの復元が可能です。ただし、そのためには[http://www.brightpattern.com/contacts/ Bright Patternへ連絡] を行う必要があります。 Bright Patternは担当チームを起動させ、行われる作業に対して請求書を提出します。復元したいレコードが重要な場合、Bright Patternが見積もりを準備できます。
 To avoid the future need to recover such recordings, it is recommended that you proceed with setting up periodic recording export jobs going forward.