From Bright Pattern Documentation
| Line 8: | Line 8: | ||
*[[workflow-builder-reference-guide/HowtoSolicitPost-TransactionalSurveysviaEmail | How to Solicit Post-Transactional Surveys via Email]] | *[[workflow-builder-reference-guide/HowtoSolicitPost-TransactionalSurveysviaEmail | How to Solicit Post-Transactional Surveys via Email]] | ||
*[[workflow-builder-reference-guide/ZendeskRequestAPI | How to Use Zendesk Request API to Create a New Zendesk Ticket on Behalf of Another User]] | *[[workflow-builder-reference-guide/ZendeskRequestAPI | How to Use Zendesk Request API to Create a New Zendesk Ticket on Behalf of Another User]] | ||
| + | *[[workflow-builder-reference-guide/EmailExternalLocation | Passing Emails and Email Updates to an External Location]] | ||
Workflow Blocks | Workflow Blocks | ||
*[[workflow-builder-reference-guide/AssignCasetoAgent | Assign Case to Agent]] | *[[workflow-builder-reference-guide/AssignCasetoAgent | Assign Case to Agent]] | ||
| Line 36: | Line 37: | ||
*[[workflow-builder-reference-guide/RightNowSelectAccount | RightNow Select Account]] | *[[workflow-builder-reference-guide/RightNowSelectAccount | RightNow Select Account]] | ||
*[[workflow-builder-reference-guide/RightNowUpdateObject | RightNow Update Object]] | *[[workflow-builder-reference-guide/RightNowUpdateObject | RightNow Update Object]] | ||
| + | *[[workflow-builder-reference-guide/RouteCasetoAgent | Route Case to Agent]] | ||
| + | *[[workflow-builder-reference-guide/RouteCasetoService | Route Case to Service]] | ||
*[[workflow-builder-reference-guide/Salesforce.comDelete | Salesforce.com Delete]] | *[[workflow-builder-reference-guide/Salesforce.comDelete | Salesforce.com Delete]] | ||
*[[workflow-builder-reference-guide/Salesforce.comInsert | Salesforce.com Insert]] | *[[workflow-builder-reference-guide/Salesforce.comInsert | Salesforce.com Insert]] | ||
| Line 48: | Line 51: | ||
*[[workflow-builder-reference-guide/SetVariable | Set Variable]] | *[[workflow-builder-reference-guide/SetVariable | Set Variable]] | ||
*[[workflow-builder-reference-guide/StartAnotherWorkflow | Start Another Workflow]] | *[[workflow-builder-reference-guide/StartAnotherWorkflow | Start Another Workflow]] | ||
| + | *[[workflow-builder-reference-guide/Switch | Switch]] | ||
*[[workflow-builder-reference-guide/TransferCasetoService | Transfer Case to Service]] | *[[workflow-builder-reference-guide/TransferCasetoService | Transfer Case to Service]] | ||
*[[workflow-builder-reference-guide/Wait | Wait]] | *[[workflow-builder-reference-guide/Wait | Wait]] | ||
Revision as of 15:03, 27 August 2021
<translate>=Workflow Builder Reference Guide= Introduction
Workflow Builder Application
Workflow-Building Exercises
- How to Solicit Post-Transactional Surveys via Email
- How to Use Zendesk Request API to Create a New Zendesk Ticket on Behalf of Another User
- Passing Emails and Email Updates to an External Location
Workflow Blocks
- Assign Case to Agent
- AWS Lambda
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Comment
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Microsoft Dynamics Create Object
- Microsoft Dynamics Delete Object
- Microsoft Dynamics Search Object
- Microsoft Dynamics Select Account
- Microsoft Dynamics Update Object
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Route Case to Agent
- Route Case to Service
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Switch
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk API Request
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
Reference
- Standard Fields for CRM Objects
- Variables
- String Expressions
- Integer Expressions
- Floating Point Expressions
- Built-In Functions
</translate>