From Bright Pattern Documentation
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The ''Satisfaction'' widget displays customer satisfaction [[reporting-reference-guide/InformationAboutMetrics|real-time metrics]] related to an individual agent. The following metrics are displayed: | The ''Satisfaction'' widget displays customer satisfaction [[reporting-reference-guide/InformationAboutMetrics|real-time metrics]] related to an individual agent. The following metrics are displayed: | ||
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* [[reporting-reference-guide/AllMetrics#Customer_Satisfaction_.28CSAT.29|Demeanor]] | * [[reporting-reference-guide/AllMetrics#Customer_Satisfaction_.28CSAT.29|Demeanor]] | ||
* [[reporting-reference-guide/AllMetrics#Net_Promoter_Score_.28NPS.29|Net Promoter Score]] | * [[reporting-reference-guide/AllMetrics#Net_Promoter_Score_.28NPS.29|Net Promoter Score]] | ||
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[[File:Wallboard-User-Widget-Satisfaction-52.PNG|650px|thumb|center|Satisfaction user widget displaying an agent's statistics]] | [[File:Wallboard-User-Widget-Satisfaction-52.PNG|650px|thumb|center|Satisfaction user widget displaying an agent's statistics]] | ||
| − | == Settings == | + | == Settings == |
Users with the privilege ''Customize Wallboards'' may edit the control settings of wallboard widgets. Satisfaction settings are as follows. | Users with the privilege ''Customize Wallboards'' may edit the control settings of wallboard widgets. Satisfaction settings are as follows. | ||
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[[File:Wallboard-User-Widget-Break-Time-Settings-52.PNG|450px|thumb|center|Agent setting with Logged in User selected]] | [[File:Wallboard-User-Widget-Break-Time-Settings-52.PNG|450px|thumb|center|Agent setting with Logged in User selected]] | ||
| − | === Agent === | + | === Agent === |
The ''Agent'' setting allows you to select any member of your team(s) or ''Logged in User'' (i.e., yourself) for display; the default is Logged in User. | The ''Agent'' setting allows you to select any member of your team(s) or ''Logged in User'' (i.e., yourself) for display; the default is Logged in User. | ||
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[[File:Wallboard-User-Widget-Break-Time-Settings-2-52.PNG|450px|thumb|center|Agent setting with user selected]] | [[File:Wallboard-User-Widget-Break-Time-Settings-2-52.PNG|450px|thumb|center|Agent setting with user selected]] | ||
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Latest revision as of 04:04, 29 May 2024
• 日本語
Satisfaction
The Satisfaction widget displays customer satisfaction real-time metrics related to an individual agent. The following metrics are displayed:
Settings
Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Satisfaction settings are as follows.
Agent
The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.
