From Bright Pattern Documentation
imported>Elizabeth |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | =Tutorials for Supervisors= | |
Introduction | Introduction | ||
*[[Tutorials-for-supervisors/About | About]] | *[[Tutorials-for-supervisors/About | About]] | ||
| Line 22: | Line 22: | ||
*[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | *[[Tutorials-for-supervisors/HowtoReassignanEvent | How to Reassign an Event]] | ||
*[[Tutorials-for-supervisors/HowtoReassignAllofanAgentsEventstoAnotherAgent | How to Reassign All of an Agent's Events to Another Agent]] | *[[Tutorials-for-supervisors/HowtoReassignAllofanAgentsEventstoAnotherAgent | How to Reassign All of an Agent's Events to Another Agent]] | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:10, 29 May 2024
Tutorials for Supervisors
Introduction
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
Campaigns
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars