必須条件
LINEインテグレーションをご利用いただくには、Bright Patternコンタクトセンター及びお客様の組織のLINE @アカウントの「管理者」アクセス権が必要です。
ソフトウェアバージョン
このガイドで説明されているインテグレーションの全タイプをご利用いただくには、 Bright Patternコンタクトセンターバージン5.0以上が必要です。
You will need system access to your tenant’s Contact Center Administrator application. Contact Center Administrator is where you add the LINE integration account to your Bright Pattern tenant.
Types of LINE Accounts
LINE provides two types of accounts that may be used for chat integration: a LINE@ account and a LINE official account.
Your LINE@ account is used as your organization’s identity. Known as a “Line of Business,” the LINE@ account helps you distribute information about your organization. Messaging events for your LINE@ account are sent securely to your webhook. Webhooks and access tokens are accessed from the LINE Developers page.
A LINE official account is granted to celebrities or organizations who apply for it. More information about the two types of LINE accounts is available on LINE’s website.