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• 5.19

Facebook Messenger Integration Overview

The Facebook Messenger Platform from Meta allows a business to respond to messages from a person logged in to Facebook who sends a message to the business's Facebook Page if the Facebook Page is connected to the Messenger Platform.

If an integration account for Facebook Messenger is configured in Bright Pattern Contact Center, Facebook Messenger sends the message to Bright Pattern Contact Center where it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.

Learn how to:

Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:

Content/Capability Support Note
Audio attachment x receive only, send - not supported
Arbitrary attachment x
Contact
Delivery notification x
Emoji x as Unicode symbols
HTML content
Image x up to 25MB
Initiate outbound session x yes, within a 24-hour window
Location
Quick-reply buttons x
Read notification x
Sticker
Text message x up to 2k characters
Typing notification x
URL x sent as text and received as a clickable link in messenger client
Video attachment x up to 25MB


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