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• 5.19

Telegram Integration Overview

When integrated with the Telegram messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with Telegram users via messaging, images, videos, audio files, links, location sharing, and more.

If an integration account for Telegram is configured in Bright Pattern Contact Center, when a Telegram user sends a message to a Viber channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.

Learn how to:

Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Telegram include:

Content/Capability Support Note
Audio attachment x receive only, sent - not supported, size - not applicable
Arbitrary attachment x
Contact x
Delivery notification
Emoji x as Unicode symbols
HTML content
Image x up to 1MB
Initiate outbound session x
Location x
Quick-reply buttons x
Read notification
Sticker x WebP file
Text message x up to 4096 characters
Typing notification x
URL x
Video attachment x up to 50MB
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