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< 5.19:Messenger-integrations
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• 5.19
Telegram Integration Overview
When integrated with the Telegram messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with Telegram users via messaging, images, videos, audio files, links, location sharing, and more.
If an integration account for Telegram is configured in Bright Pattern Contact Center, when a Telegram user sends a message to a Viber channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.
Learn how to:
- Integrate Telegram with Bright Pattern Contact Center.
- Configure Telegram to integrate with Bright Pattern Contact Center.
Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Telegram include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | x | receive only, sent - not supported, size - not applicable |
| Arbitrary attachment | x | |
| Contact | x | |
| Delivery notification | ||
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | up to 1MB |
| Initiate outbound session | x | |
| Location | x | |
| Quick-reply buttons | x | |
| Read notification | ||
| Sticker | x | WebP file |
| Text message | x | up to 4096 characters |
| Typing notification | x | |
| URL | x | |
| Video attachment | x | up to 50MB |