• 5.19

Mobile App User Access

After your service provider activates the Mobile App for your contact center, ensure users who will use the Mobile App:

• Have the Login to Mobile App privilege assigned.

• If your contact center uses single sign-on, your mobile users must have the Bypass Single Sign-On privilege

• If you limit system access by client IP address :

• • Your mobile users must have the Privileged Access IP Range privilege

• • The Allow users with "Privileged Access IP Range" privilege from following address ranges setting must be set to <Any> (the default setting.)

	Your contact center configuration includes a predefined role named Mobile User that combines the above privileges.

The Login to mobile user app privilege displayed in Admin Portal > Roles > Mobile User > Privilege

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