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Starting Agent Desktop

The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Internet Explorer 10 (Microsoft Windows 7 only)
• Internet Explorer 11 and later (Microsoft Windows 7, 8, and 10)
• Safari 8 and later (Mac OS X)

View the complete list of system requirements in the Contact Center Administrator Guide.

How to Launch Agent Desktop

Step 1: Open your browser application.

• In the address field, type the web site address (URL) provided by your system administrator.
• The login dialog box will appear. Enter your username and password.

Login screen

Step 2: Select phone device.

• Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone.
• Refer to the Selecting a Phone Device section for more information on the supported types of phones.

Step 3: Log in.

• Click the Log in button.
• Refer to the Logging into Agent Desktop section for more information on Agent Desktop login.

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