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• 5.19 • 5.2 • 5.3 • 5.8

Starting Agent Desktop

The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer 10 (Microsoft Windows 7 only)
  • Internet Explorer 11 and later (Microsoft Windows 7, 8, and 10)
  • Safari 8 and later (Mac OS X)

View the complete list of system requirements in the Contact Center Administrator Guide.

How to Launch Agent Desktop

Step 1: Open your browser application.

  • In the address field, type the web site address (URL) provided by your system administrator.
  • The login dialog box will appear. Enter your username and password.

Login screen

Step 2: Select phone device.

  • Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone.
  • Refer to the Selecting a Phone Device section for more information on the supported types of phones.

Step 3: Log in.

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