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About Tutorials for Admins

Tutorials for Admins is a collection of articles that explain how to accomplish specific goals using Bright Pattern's Contact Center Administrator application. Step-by-step tutorials cover various topics related to configuration, integrations, setting up services, building scenarios, AI and bots, and much more.

Guide Sections

The guide contains articles about the following topics:

• AI and Bots
• Chat
• Configuration
• Forms
• Integrations
• Scenarios
• Service Configuration
• Voice

An example scenario configuration

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