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Calls

• Overview
• Call Controls

Accepting/Rejecting Calls

• How to Answer an Incoming Call
• How to Reject an Incoming Call
• How to Make and Answer TTY Calls

After Call Work and Dispositions

• Dispositions and Notes
• How to Wrap Up After Call Work

Communication Panel Tabs

• How to Use the Directory
• How to Use Favorites

Conferences, Consultations, and Transfers

• How to Host a Conference
• How to Participate in a Conference
• How to Make Consultations and Transfers
• How to Warm Transfer

Follow-ups

• How to Schedule a Follow-Up Activity

Mute and Hold

• How to Mute a Call
• How to Release a Call
• How to Hold and Retrieve a Call

Placing Calls

• How to Make an Internal Call
• How to Make an Outbound Call
• How to Redial a Previously Dialed Number
• How to Speed Dial through External IVRs

Recording and Voice

• How to Connect a Voice Application to Your Call
• How to Record a Call
• How to Stop a Recording
• How to Use Pre-Recorded Messages
• How to Collect a Voice Signature

Sending Numeric Information

• How to Send Numeric Information

Service Queue

• How to Place a Call in a Service Queue< Previous | Next >