提供: Bright Pattern Documentation
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メールSMTP設定
SMTP 設定との更新と接続テストの方法について教えてください。
コンタクトセンター管理者アプリケーションには、SMTP接続の設定が行われる2つの場所があります。
- 設定>メール設定> SMTP設定：チャットセッションのトランスクリプト、パスワードリセット手続き、定期レポート、ボイスメールオーディオファイルなど、補助的なメール通信に使用されるSMTPサーバーへの接続；
- 設定>シナリオエントリー>メール：お客様との受信/発信メール対話に使用されるSMTPの設定。
It is a good idea to set up SMTP in both places. Before you begin, read the SMTP Configuration and Email sections of the Contact Center Administrator Guide.
For option no. 1 (specifying SMTP server connection for aux email, chat transcripts, reports, etc.), you can configure SMTP connection settings by following these steps:
- From the Email Settings menu, select SMTP Configuration.
- Enter the screen properties. (For complete descriptions of the screen properties, refer to subsection SMTP Configuration Screen Properties of the Email Settings section of the Contact Center Administrator Guide.)
- Click the Check settings button to verify the correctness of your SMTP settings. This button will bring up an email window that allows you to send an email as a test.
For option no. 2 (configurating SMTP for inbound/outbound email with customers), you can configure SMTP connection settings by following these steps:
- From the Scenario Entries menu, select Email.
- If you have not already set up an email account, click the + button to add an account.
- Click the Account tab and enter the screen properties for incoming mail and outgoing mail. (Refer to the Screen Properties descriptions in the Email section of the Contact Center Administrator Guide.)
- Click the Test buttons for both incoming mail and outgoing mail to test your connection. Test until you receive the "Success" message.
- Do the "real" test: From an external email account, pretend that you are a customer and send an email message to the account you just configured. You should be able to open the email message and reply to it from the Agent Desktop application. For more information on Agent Desktop email, refer to the Agent Guide.
