提供: Bright Pattern Documentation
< 5.19:Faq | Recordings
• English
レコード
通話時間が1分40秒だったのに、通話記録には10分09秒が表示されるのはなぜですか?
If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording.
