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• 5.19 • 5.3 • 5.8


Sets the disposition of the interaction using a disposition code. (To set disposition by name, see method setDispositionByName).

See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.



window.bpspat.api.setDisposition(item_id, disposition_code)


Parameter Type Optional/Required Description Example
item_id string required The interaction ID of the interaction "EE55D97E-2705-49D1-A36D-34B3381DD416"
disposition_code string required The disposition code to be set for the interaction "12345"


Empty. In response to the request, the disposition is changed to the specified disposition code.

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