From Bright Pattern Documentation
getCallRecordingStatus(item_id)
Gets call recording status information.
See the Embedded Agent Desktop Specification's Use Cases section for ways to use this method.
Request
Syntax
window.bpspat.api.addCallRecordingStatusHandler(function(data){});
window.bpspat.api.getCallRecordingStatus(item_id);
Arguments
| Parameter | Type | Description |
| item_id | string | interaction item_id, obtained by tracking interactions using addInteractionRenderedHandler |
Response
Response Parameters
The response object may contain the following.
| Name | Data Type | Description | Example |
| item_id | string | Interaction ID | "AA9ED493-8EB5-4120-A631-0919856E8358" |
| call_id | string | Call identifier | "7A741A68-7F75-458A-ADB0-842D0F3BA8C3/203" |
| command | string | The command used for the callback function | "call_recording_status" |
| recording | boolean | Whether a call is being recorded ("1") or not ("0") | "1" |
| muted | boolean | Whether the call recording is muted ("1") or not ("0") | "0" |
Example Response
{
"item_id": "D3FA4B4F-244A-41E4-AE89-022BF2AA8D11",
"call_id": "7A741A68-7F75-458A-ADB0-842D0F3BA8C3\/211",
"command": "call_recording_status",
"recording": "1",
"muted": "0"
}