From Bright Pattern Documentation
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Bright Pattern Contact Center Software Documentation
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons. ( Previous main page)
Also visit our Community site, a place to share your experience and learn from fellow users!
What's New
- BPCC 5.33: Task & Email Scenarios, Ask AI Block, Salesforce Flow Integration, Case Bookmarks
- Intelligence Engine 1.1: Real time and historical AI Summaries, Real time suggestions
- Workforce Management 1.2: Agent aliases, improved UI, expanded notification options
- BPCC 5.32: Updated Mobile Version, Improved Google TTS Integration
- BPCC 5.31: Omni-Channel Routing Profiles, Searchable Disposition Selector
Agents
Getting Started
Administrators
Reporting
Outbound Dialing and Messaging
API Reference
Integrations
Support and FAQ
Looking for Partner Docs?
Bright Pattern Contact Center Hosting Partner Docs and Downloads Version 5.x are available for hosting partners and on-premises/private cloud customers learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of the page).