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• 5.3

Accessibility Overview

Bright Pattern Contact Center software makes it easy for visually impaired agents to provide great customer service.

Agent Desktop supports screen readers like JAWS (Job Access with Speech), is cloud-based so supervisors can monitor and support agents from anywhere, features WAI-ARIA tags in key interface locations (e.g., in pop-up notifications), and offers a slew of keyboard shortcuts for invoking most Agent Desktop functions directly.


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