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QualityEvaluators
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5.19
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5.3
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5.8
Contents
Omni QM Guide
Introduction
About
Process
Why We Created Omni QM
Tutorials
Omni QM for Agents
Omni QM for Supervisors
Omni QM for Quality Evaluators
Omni QM for Quality Evaluators
How to Evaluate Interactions
Evaluating Consult Calls
Resolving Disputed Evaluations
How to Complete Calibrations
Omni QM for Admins
Reference
QM Configuration
Evaluation Forms
Eval Home
Eval Console
Quality Score Widgets
QM Reports
品質評価者
品質評価者向けのオムニ QM
対話の評価方法
評価に関する争点の解決
校正の実行方法
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