Add Salesforce Integration Account in Bright PatternNow that your call center and connected app are configured in Salesforce, you can create the integration account that establishes the connection between Salesforce and Bright Pattern Contact Center. New integration accounts are added in the Contact Center Administrator application. For more information, see the ''Contact Center Administrator Guide'' section [[contact-center-administrator-guide/IntegrationAccounts|Integration Accounts]].[[File:Create-Salesforce-54.PNG|thumb|800px|center|Select "Salesforce.com" as the integration account type]][[File:SFDC-Integration-Properties-54.PNG|thumb|800px|center|Salesforce.com integration account properties]]By default, "Salesforce.com" because you selected this type of integration account to addThe name of the account (any name)Select this checkbox if you have multiple Salesforce integration accounts and you want this account to be used by default.The consumer key of the Connected App you previously configured in Salesforce. You can find it in Salesforce Classic in ''App Setup > Apps > Connected Apps''.The consumer secret of the Connected App you previously configured in Salesforce. You can find find it in Salesforce Classic in ''App Setup > Apps > Connected Apps''.Click '''Request token''' to allow access to your Salesforce Connected AppIn this section, you will enable single sign-on (SSO) functionality for Salesforce integration. SSO provides simultaneous login to Bright Pattern Contact Center applications and the embedded Agent Desktop widget on Salesforce. For example, users who log in to the Agent Desktop widget on Salesforce will find themselves also logged in to Bright Pattern applications (e.g., Agent Desktop, Contact Center Administrator, etc.). Paste the Salesforce Identity Provider Certificate that you downloaded in the previous section, [[Sfdc-integration-guide/Classic/EnablingSingleSign-On | Enabling Single Sign-On, Step 3]].In Salesforce, you can find the certificate in ''Setup > Administration Setup > Security Controls > Certificate and Key Management''.Note: If you do not plan on configuring SSO, leave the certificate empty.In Salesforce, you can find this in ''Setup > Administer > Security Controls > Identity Provider''.Note: Even if you do not configure SSO, you still need to set something in this required field. If you do not plan on configuring SSO, enter any character or string (e.g., "https://" or "/") to invalidate the URL.Click '''Apply''' to save your changes. Salesforce integration account configuration is now be complete.Next, you can view our [[Sfdc-integration-guide/AboutTutorials | tutorials]] to learn how to set up scenarios to use Salesforce data.
