Configure Conversational IVRIn this article, you will learn how to configure conversational IVR for your inbound voice service. Because Bright Pattern’s conversational IVR is the front end to a bot, most of the configuration will be done on the bot side (i.e., through Google, GoVivace, or IBM in your workspace), outside of Bright Pattern. This procedure will guide you through the steps to take after you have set up STT and TTS engines through your service provider.For more information, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Concepts/ConversationalIVR | What Is Conversational IVR?]]If you have not already done so, please complete these steps before proceeding:* Create a [[Tutorials-for-admins/HowtoCreateWatsonAssistant#How_to_Create_a_Watson_Assistant | Watson Assistant]] or [[Tutorials-for-admins/AI/HowtoCreateAmazonLexBot | Amazon Lex bot]]* Add a [[Contact-center-administrator-guide/IntegrationAccounts/BotChatSuggestionsEngine | bot/chat suggestions engine integration account]]* Download and [[Contact-center-administrator-guide/ScenariosOverview | import]] our conversational IVR scenario template: [[File:App_Conversational_IVR_Example.zip]]* '''If using IBM Watson:''' In IBM Cloud, add Speech-to-Text as a service.* '''If using Google:''' Enable Google Cloud Speech API.* '''If using GoVivace:''' Enable Speech to Text API.A Speech To Text integration account uses your credentials to connect Bright Pattern Contact Center to a third-party STT engine. Integration accounts are configured in the Contact Center Administrator application.# Note that if you do not see Speech to Text as an option when adding a new integration account, that option has not been enabled for your contact center. See your service provider for more information.* '''If using IBM Watson:''' In IBM Cloud, add Speech-to-Text as a service.* '''If using Google:''' Enable Google Cloud Speech API.Likewise, a Text to Speech integration account uses your credentials to connect Bright Pattern Contact Center to a third-party TTS engine. TTS integration lets you create voice prompts in numerous supported languages to automate bot responses.# Click '''Apply''' to save your changes.The [[Scenario-builder-reference-guide/PlayListen | Play-Listen]] scenario block is a key part of conversational IVR. This block uses the integrated TTS and STT accounts that you just set up to play voice prompts to the caller and to listen for the caller’s response.[[Scenario-builder-reference-guide/ChatBotSelectAccount | Chat Bot Select Account]] and [[Scenario-builder-reference-guide/AskaBot | Ask a Bot]] blocks allow you to choose which integrated bots will be used for interacting with callers.# Modify the scenario to suit your needs, being sure to select the correct bot and STT account in the scenario blocks.[[File:ConIVR-Example-53.PNG|800px|thumb|center|Conversational IVR scenario example]]The scenario entry is the entry point for the caller. For more information, see the Contact Center Administrator Guide, section [[Contact-center-administrator-guide/ScenarioEntriesOverview | Scenario Entries Overview]].This completes your conversational IVR configuration. Next, you should try it out by calling your contact center's access number and interacting with the IVR and bot. You can always come back to your scenario and entry point for further editing.For more information on inbound voice configuration, bots, integrations, and scenarios, see these Bright Pattern tutorials: