From Bright Pattern Documentation
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| − | == Accepting/Rejecting Chats | + | = Chats = |
| − | *[[ | + | *[[agent-guide/Tutorials/Chat/Overview | Overview]] |
| − | *[[ | + | Accepting/Rejecting Chats |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoAcceptaChatRequest | How to Accept a Chat Request]] | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoRejectaChatRequest | How to Reject a Chat Request]] | |
| − | *[[ | + | Audio/Video Chats |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveanAudioChat | How to Have an Audio Chat]] |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveaVideoChat | How to Have a Video Chat]] | |
| − | + | Canned Responses | |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] |
| − | + | Co-browsing | |
| − | + | *[[Agent-guide/Tutorials/Chat/SurflyCo-browsing | How to Co-browse with Surfly Integration]] | |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/Co-browsing | How to Co-browse]] |
| − | + | Creating Cases | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | |
| − | *[[ | + | Direct Chat Invite |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoInviteClienttoDirectChat | How to Invite a Client to a Direct Chat]] | |
| − | + | Flagging Chats | |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] |
| − | + | Follow-ups | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] | |
| − | *[[ | + | Forms |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoSendaSecureForm | How to Send a Secure Form]] | |
| − | + | Multiple Chats | |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] |
| − | + | Masking Sensitive Data | |
| − | + | *[[Agent-guide/Tutorials/Chat/SensitiveData | How to Remove Sensitive Data from Chats ]] | |
| − | *[[ | + | Remote Assistance |
| − | + | *[[Agent-guide/Tutorials/Chat/RemoteAssistance | Overview: Remote Assistance in Chats]] | |
| − | + | *[[Agent-guide/Tutorials/Chat/InitiateRemoteAssistanceDuringChat | How to Initiate Remote Assistance During a Chat/SMS/Messaging Session]] | |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] |
| − | *[[ | + | Sending Chat Messages |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | |
| − | *[[ | + | *[[Agent-guide/HowtoSendSMSMessages | How to Send SMS]] |
| − | + | *[[Agent-guide/HowtoSendWhatsAppMessages | How to Send WhatsApp Messages]] | |
| − | + | Start a Messenger Chat | |
| − | *[[ | + | *[[Agent-guide/task-agent-desktop-chat-start-messenger-chat | How to Start a Messenger Chat from Agent Desktop]] |
| − | + | Terminating the Chat | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | |
| − | + | Transfers | |
| − | + | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | |
| − | |||
Latest revision as of 04:00, 29 May 2024
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Direct Chat Invite
Flagging Chats
Follow-ups
Forms
Multiple Chats
Masking Sensitive Data
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
- Chat Messages
- How to Send and Receive Pictures and Documents
- How to Send SMS
- How to Send WhatsApp Messages
Start a Messenger Chat
Terminating the Chat
Transfers