From Bright Pattern Documentation
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| − | = Chats = | + | = Chats = |
*[[agent-guide/Tutorials/Chat/Overview | Overview]] | *[[agent-guide/Tutorials/Chat/Overview | Overview]] | ||
| − | Accepting/Rejecting Chats | + | Accepting/Rejecting Chats |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoAcceptaChatRequest | How to Accept a Chat Request]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoRejectaChatRequest | How to Reject a Chat Request]] |
Audio/Video Chats | Audio/Video Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveanAudioChat | How to Have an Audio Chat]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoHaveaVideoChat | How to Have a Video Chat]] |
Canned Responses | Canned Responses | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] |
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Co-browsing | Co-browsing | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/SurflyCo-browsing | How to Co-browse with Surfly Integration]] |
| + | *[[Agent-guide/Tutorials/Chat/Co-browsing | How to Co-browse]] | ||
Creating Cases | Creating Cases | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] |
| + | Direct Chat Invite | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoInviteClienttoDirectChat | How to Invite a Client to a Direct Chat]] | ||
Flagging Chats | Flagging Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] |
Follow-ups | Follow-ups | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] |
Forms | Forms | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendaSecureForm | How to Send a Secure Form]] |
Multiple Chats | Multiple Chats | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] |
| + | Masking Sensitive Data | ||
| + | *[[Agent-guide/Tutorials/Chat/SensitiveData | How to Remove Sensitive Data from Chats ]] | ||
| + | Remote Assistance | ||
| + | *[[Agent-guide/Tutorials/Chat/RemoteAssistance | Overview: Remote Assistance in Chats]] | ||
| + | *[[Agent-guide/Tutorials/Chat/InitiateRemoteAssistanceDuringChat | How to Initiate Remote Assistance During a Chat/SMS/Messaging Session]] | ||
| + | *[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | ||
Sending Chat Messages | Sending Chat Messages | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] |
| − | + | *[[Agent-guide/HowtoSendSMSMessages | How to Send SMS]] | |
| − | *[[ | + | *[[Agent-guide/HowtoSendWhatsAppMessages | How to Send WhatsApp Messages]] |
| + | Start a Messenger Chat | ||
| + | *[[Agent-guide/task-agent-desktop-chat-start-messenger-chat | How to Start a Messenger Chat from Agent Desktop]] | ||
| + | Terminating the Chat | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | ||
Transfers | Transfers | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] |
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Latest revision as of 04:00, 29 May 2024
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Direct Chat Invite
Flagging Chats
Follow-ups
Forms
Multiple Chats
Masking Sensitive Data
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
- Chat Messages
- How to Send and Receive Pictures and Documents
- How to Send SMS
- How to Send WhatsApp Messages
Start a Messenger Chat
Terminating the Chat
Transfers