5.19:Contact-center-administrator-guide/ApplicationNotes/BriaMobileSoftphoneConfiguration

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• 5.19 • 5.3 • 5.8

Bria Mobile Softphone Configuration

The Bria Mobile softphone app works well for phone calls with Bright Pattern Contact Center software; it minimizes battery drain in standby by using Bria Push Service.

Configuration

In the Contact Center Administrator Application

To configure Bria Mobile with Bright Pattern Contact Center, take the following steps:

1. Add a hardphone account in the Contact Center Administrator application, and edit Properties.
   
   
   

   Hardphone Properties
   
   
   
2. In the Authentication tab, make sure the authentication username is the same as the phone's extension.
   
   
   

   Hardphone Authentication tab
   
   
   
3. Note your domain (e.g., from the Properties tab, see “Phone registers as <ext>@<domain>”), extension, and password.

In the Bria Mobile Softphone

In the Bria Mobile app, add a new account. This is done by going to Settings > Accounts > “+” > Select Provider > User-Defined Generic Accounts > SIP.

Note that the steps that follow are for User-Defined Generic Accounts. You do not have to select a VoIP provider. Also note that you can only edit account options when the account is disabled.

Section SIP Account

To configure the SIP account, take the following steps:

1. Give your account an Account Name.
   
   
2. Set the desired Display as name.
   
   
3. Set the Username and Password to the same username (e.g., "3001") and password from your configured hardphone account.
   
   
4. Set the domain to the hardphone account’s domain and add :5080 (Bright Pattern CCaaS service uses the non-standard SIP port 5080). For example: "example.brightpattern.com:5080"
   
   
5. Enable the option Use Push Notifications and set the option Registration Mode to Single Device Emulation.
   
   
6. Disable the option NAT Emulation.
   
   
7. Leave the option Push Advanced Settings disabled.
   
   

Section Account Advanced

To configure section Account Advanced, take the following steps:

1. In section Network Traversal, option Custom configuration, turn all options off.
   
   
2. In section IP Version, set option Wi-Fi IP Version to IPv4
   
   
3. Also in section IP Version, set option Mobile IP Version to IPv4.
   
   
4. In section DTMF Type, make sure option Send DTMF using is set to RFC2833.
   
   
5. In section Transport and Security, set option SIP transport to UDP.
   
   
6. In section SIP Registration, set options Wi-Fi Refresh Interval and Mobile Refresh Interval to 30 seconds.
   
   
7. In section TLS Cert Management, disable option Verify TLS cert.
   
   
8. In section SIP Miscellaneous, leave option Show Miscellaneous disabled.< Previous | Next >