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< 5.19:Agent-guide | Tutorials | Contacts
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| − | + | = Contacts Tutorials = | |
| + | Agent Desktop's Search and Preview Records section, formerly known as ''Contacts'', stores information about a person's contact details, activity history, cases, call recordings, chat transcripts, and contains a powerful search tool. | ||
| + | For more information, see [[Agent-guide/Work/SearchandPreviewRecords/Overview | Search and Preview Records Overview]] as well as our [[Agent-guide/Tutorials/Search/Overview|Search tutorials]]. | ||
| − | + | == Articles == | |
| − | + | *[[Agent-guide/Tutorials/Contacts/HowtoCreateaNewContact | How to Create a New Contact]] | |
| − | + | *[[Agent-guide/Tutorials/Contacts/HowtoAddtoanExistingContact | How to Edit an Existing Contact]] | |
| + | *[[Agent-guide/Tutorials/Contacts/HowtoMergeContacts|How to Merge Contacts]] | ||
Latest revision as of 09:48, 12 August 2024
Contacts Tutorials
Agent Desktop's Search and Preview Records section, formerly known as Contacts, stores information about a person's contact details, activity history, cases, call recordings, chat transcripts, and contains a powerful search tool.
For more information, see Search and Preview Records Overview as well as our Search tutorials.