From Bright Pattern Documentation

< 5.3:Agent-guide‎ | Tutorials‎ | Contacts

Jump to: navigation, search

This page contains changes which are not marked for translation.

• 5.3

Contents

Agent Guide

Introduction

Contacts Tutorials

Agent Desktop's Search and Preview Records section, formerly known as Contacts, stores information about a person's contact details, activity history, cases, call recordings, chat transcripts, and contains a powerful search tool.

For more information, see Search and Preview Records Overview as well as our Search tutorials.

Articles

< Previous | Next >

Retrieved from "https://help.brightpattern.com/index.php?title=5.3:Agent-guide/Tutorials/Contacts/Overview&oldid=48900"