From Bright Pattern Documentation
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=== In the Contact Center Administrator Application === | === In the Contact Center Administrator Application === | ||
To configure Bria Mobile with BPCC, take the following steps: | To configure Bria Mobile with BPCC, take the following steps: | ||
| − | # Configure a [[Contact-center-administrator-guide/Hardphones|hardphone]] account in the Contact Center Administrator application | + | # Configure a [[Contact-center-administrator-guide/Hardphones|hardphone]] account in the Contact Center Administrator application |
| + | # Make sure the authentication [[Contact-center-administrator-guide/Hardphones#Authentication_tab|username]] is the same as the phone's extension. | ||
| + | # Additionally, note your domain (e.g., “Phone registers as <ext>@<domain>”), extension, and password. | ||
=== In the Bria Mobile Softphone === | === In the Bria Mobile Softphone === | ||
| − | + | In the Bria Mobile phone, add a new account. This is done by going to '''Settings >Accounts >“+” > Select Provider > SIP'''. Note that you can only edit account options when the account is disabled. | |
==== Section SIP Account ==== | ==== Section SIP Account ==== | ||
Revision as of 17:56, 12 March 2019
• 日本語
<translate>= Bria Mobile Softphone Configuration = Bria Mobile Softphone works very well for phone calls with Bright Pattern Contact Center (BPCC) software; it minimizes battery drain in standby by using Bria Push Service. Due to the nature of the push service used and NAT traversal, Bria Mobile is supported in BPCC version 5.3 and later.
Configuration
In the Contact Center Administrator Application
To configure Bria Mobile with BPCC, take the following steps:
- Configure a hardphone account in the Contact Center Administrator application
- Make sure the authentication username is the same as the phone's extension.
- Additionally, note your domain (e.g., “Phone registers as <ext>@<domain>”), extension, and password.
In the Bria Mobile Softphone
In the Bria Mobile phone, add a new account. This is done by going to Settings >Accounts >“+” > Select Provider > SIP. Note that you can only edit account options when the account is disabled.
Section SIP Account
To configure section SIP Account, take the following steps:
- Give your account an Account Name.
- Set the desired Display as name.
- Set the Username and Password to the same username and password from your configured hardphone account.
- Set the domain to the hardphone account’s domain and add :5080 (Bright Pattern CCaaS service uses the non-standard SIP port 5080).
- Enable the option Use Push Notifications and set the option Registration Mode to Single Device Emulation.
- Disable the option NAT Emulation.
- Leave the option Push Advanced Settings disabled.
Section Account Advanced
To configure section Account Advanced, take the following steps:
- In section Network Traversal, option Custom config, turn all options off.
- In section IP Version, set option Wi-Fi IP Version to IPv4
- Also in section IP Version, set option Mobile IP Version to IPv4.
- In section DTMF Type, make sure option Send DTMF using is set to RFC833.
- In section Transport and Security, set option SIP transport to UDP.
- In section SIP Registration, set options Wi-Fi Refresh Interval and Mobile Refresh Interval to 30 seconds.
- In section TLS Cert Management, disable option Verify TLS cert.
- In section SIP Miscellaneous, leave option Show Miscellaneous disabled.
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