From Bright Pattern Documentation
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Directory | Directory | ||
*[[Contact-center-administrator-guide/AboutDirectory | Directory Sections]] | *[[Contact-center-administrator-guide/AboutDirectory | Directory Sections]] | ||
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Scenario Entries | Scenario Entries | ||
*[[Contact-center-administrator-guide/AboutScenarioEntries | Scenario Entries Sections]] | *[[Contact-center-administrator-guide/AboutScenarioEntries | Scenario Entries Sections]] | ||
Revision as of 20:39, 18 March 2019
• 日本語
<translate>=Contact Center Administrator Guide= Introduction
General Information
Tutorials
Concepts
Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
Directory
Scenario Entries
Scenarios
Workflows
Services and Campaigns
Lists
Tasks
Case & Contact Management
Forms
Call Center Configuration
Quality Management
Reporting
Custom
Security
Appendices
</translate>