From Bright Pattern Documentation
| Line 4: | Line 4: | ||
*[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | *[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | ||
Accepting/Rejecting Calls | Accepting/Rejecting Calls | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall | How to Reject an Incoming Call]] |
After Call Work and Dispositions | After Call Work and Dispositions | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes | Dispositions and Notes]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] |
Callback Reservation | Callback Reservation | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/AboutCallbackReservation | About Callback Reservation]] |
Conferences | Conferences | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoHostaConference | How to Host a Conference]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoParticipateinaConference | How to Participate in a Conference]] |
Consultations and Transfers | Consultations and Transfers | ||
*[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] | *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] | ||
Directory | Directory | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUsetheDirectory | How to Use the Directory]] |
Favorites | Favorites | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUseFavoriteContacts | How to Use Favorite Contacts]] |
Follow-ups | Follow-ups | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoScheduleaFollow-upActivity | How to Schedule a Follow-up Activity]] |
Mute and Hold | Mute and Hold | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoHoldandRetrieveaCall | How to Hold and Retrieve a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMuteaCall | How to Mute a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall | How to Release a Call]] |
Placing Calls | Placing Calls | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall | How to Make an Internal Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall | How to Make an Outbound Call]] |
*[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs | How to Speed Dial Through External IVRs]] | *[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs | How to Speed Dial Through External IVRs]] | ||
Recording and Voice | Recording and Voice | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRecordaCall | How to Record a Call]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoStoporPauseCallRecording | How to Stop Call Recording]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoUsePre-recordedMessages | How to Use Prerecorded Messages]] |
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoCollectaVoiceSignature | Voice Signatures ]] |
Redialing | Redialing | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] |
Sending Numeric Information | Sending Numeric Information | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation | How to Send Numeric Information]] |
Service Queue | Service Queue | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] |
Revision as of 21:06, 25 September 2019
<translate>
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
</translate>