From Bright Pattern Documentation
(Created page with "<translate> = LogMeIn Integration Quick Start = This article will help administrators enable and configure integration with LogMeIn Rescue for their contact center. After comp...") |
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== Procedure == | == Procedure == | ||
| − | # Make sure you have access to a valid LogMeIn | + | # Make sure you have access to a valid LogMeIn Remote Support On-Demand account and the Rescue Technician Console application, and ensure that you know the credentials to sign in.<br /><br /> |
# Confirm with your service provider that the LogMeIn Rescue Integration feature is enabled for your contact center.<br /><br /> | # Confirm with your service provider that the LogMeIn Rescue Integration feature is enabled for your contact center.<br /><br /> | ||
# In the Contact Center Administrator application, add a Remote Assistance integration account of type LogMeIn. See the ''Contact Center Administrator Guide'', section ''Integration Accounts > [[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RemoteAssistance | Remote Assistance]]''.<br /><br /> | # In the Contact Center Administrator application, add a Remote Assistance integration account of type LogMeIn. See the ''Contact Center Administrator Guide'', section ''Integration Accounts > [[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RemoteAssistance | Remote Assistance]]''.<br /><br /> | ||
Revision as of 21:03, 30 April 2020
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LogMeIn Integration Quick Start
This article will help administrators enable and configure integration with LogMeIn Rescue for their contact center. After completing the following steps, agents who are also LogMeIn Rescue technicians will be able to support customers with remote assistance during call and chat interactions.
Procedure
- Make sure you have access to a valid LogMeIn Remote Support On-Demand account and the Rescue Technician Console application, and ensure that you know the credentials to sign in.
- Confirm with your service provider that the LogMeIn Rescue Integration feature is enabled for your contact center.
- In the Contact Center Administrator application, add a Remote Assistance integration account of type LogMeIn. See the Contact Center Administrator Guide, section Integration Accounts > Remote Assistance.
- In Agent Desktop, an agent can accept a voice call and start a remote assistance session. The agent must be a LogMeIn Rescue technician, have the LogMeIn Rescue Technician Console application installed on their computer, and be logged in to that application.
- In Agent Desktop, an agent can accept a chat and start a remote assistance session. The agent must be a LogMeIn Rescue technician, have the LogMeIn Rescue Technician Console application installed on their computer, and be logged in to that application.
Learn More
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