From Bright Pattern Documentation
< 5.19:Agent-guide | Work | Chats
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*[[Agent-guide/Tutorials/Chat#Follow-ups | Follow-ups]] | *[[Agent-guide/Tutorials/Chat#Follow-ups | Follow-ups]] | ||
*[[Agent-guide/Tutorials/Chat#Forms | Forms]] | *[[Agent-guide/Tutorials/Chat#Forms | Forms]] | ||
| + | *[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | Inviting Microsoft Teams Experts to Join Conference Chats with Customers]] | ||
*[[Agent-guide/Tutorials/Chat#Multiple_Chats | Multiple Chats]] | *[[Agent-guide/Tutorials/Chat#Multiple_Chats | Multiple Chats]] | ||
*[[Agent-guide/Tutorials/Chat#Sending_Chat_Messages | Sending Chat Messages]] | *[[Agent-guide/Tutorials/Chat#Sending_Chat_Messages | Sending Chat Messages]] | ||
Revision as of 20:10, 25 February 2021
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Chats Overview
If chat is enabled for your contact center, you will be chatting with either other contact center users via the Chat Center, or with customers routed to you via service chats.
The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions personal chats. The chat interactions that you have with customers are called service chats.
Articles
The following is a list of articles in this section:
Tutorials
Learn more about chat interactions in this guide's Tutorials section.
Personal Chat Tutorials
Service Chat Tutorials
- Accepting/Rejecting Chats
- Audio/Video Chats
- Canned Responses
- Co-browsing
- Creating Cases
- Flagging Chats
- Follow-ups
- Forms
- Inviting Microsoft Teams Experts to Join Conference Chats with Customers
- Multiple Chats
- Sending Chat Messages
- Sending SMS
- Terminate the Chat
- Transfers
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