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| − | + | = Natural Language Understanding Integration = | |
Bright Pattern offers IBM Watson Natural Language Understanding integration to provide sentiment analysis for services. Natural Language Understanding is enabled for voice and chat per [[Contact-center-administrator-guide/ServicesandCampaigns/PropertiesTab|service]] and for email in the [[Contact-center-administrator-guide/ScenarioEntries/Email#Natural_Language_Understanding|scenario entry]] point. | Bright Pattern offers IBM Watson Natural Language Understanding integration to provide sentiment analysis for services. Natural Language Understanding is enabled for voice and chat per [[Contact-center-administrator-guide/ServicesandCampaigns/PropertiesTab|service]] and for email in the [[Contact-center-administrator-guide/ScenarioEntries/Email#Natural_Language_Understanding|scenario entry]] point. | ||
| − | == Properties == | + | == Properties == |
The properties of the Natural Language Understanding type of integration account are described as follows. | The properties of the Natural Language Understanding type of integration account are described as follows. | ||
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[[File:NLU-Properties2-5399.PNG|800px|thumbnail|center|Natural Language Understanding integration account properties]] | [[File:NLU-Properties2-5399.PNG|800px|thumbnail|center|Natural Language Understanding integration account properties]] | ||
| − | === Name === | + | === Name === |
The name of the integration account. | The name of the integration account. | ||
| − | === Type === | + | === Type === |
'''Watson Natural Language Understanding''' is the type of integration. | '''Watson Natural Language Understanding''' is the type of integration. | ||
| − | === Url === | + | === Url === |
Your URL copied from the Natural Language Understanding service credentials. | Your URL copied from the Natural Language Understanding service credentials. | ||
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For example: | For example: | ||
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'''<nowiki>https://api.us-south.natural-language-understanding.watson.cloud.ibm.com/instances/1234ede1-23b4-1fb2-ad34-b123afbb4123</nowiki>''' | '''<nowiki>https://api.us-south.natural-language-understanding.watson.cloud.ibm.com/instances/1234ede1-23b4-1fb2-ad34-b123afbb4123</nowiki>''' | ||
| − | === Authentication method === | + | === Authentication method === |
Select either '''API key''' or '''username/password (legacy)''' to set the appropriate credentials for your Natural Language Understanding service. | Select either '''API key''' or '''username/password (legacy)''' to set the appropriate credentials for your Natural Language Understanding service. | ||
| − | ==== API key ==== | + | ==== API key ==== |
The API key from your Natural Language Understanding service credentials. | The API key from your Natural Language Understanding service credentials. | ||
| − | ==== Username ==== | + | ==== Username ==== |
The username used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The username is provided when you sign up for IBM Bluemix and create an account. | The username used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The username is provided when you sign up for IBM Bluemix and create an account. | ||
| − | === Password === | + | === Password === |
The password used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The password is provided when you sign up for IBM Bluemix and create an account. | The password used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The password is provided when you sign up for IBM Bluemix and create an account. | ||
| − | === Limit === | + | === Limit === |
| − | The maximum number of API calls per day. A limit (e.g., “100”) can help keep the number of API calls within the boundaries of free subscriptions. The default is no limit. | + | The maximum number of API calls per day. A limit (e.g., “100”) can help keep the number of API calls within the boundaries of free subscriptions. The default is no limit. |
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Latest revision as of 04:12, 29 May 2024
Natural Language Understanding Integration
Bright Pattern offers IBM Watson Natural Language Understanding integration to provide sentiment analysis for services. Natural Language Understanding is enabled for voice and chat per service and for email in the scenario entry point.
Properties
The properties of the Natural Language Understanding type of integration account are described as follows.
Name
The name of the integration account.
Type
Watson Natural Language Understanding is the type of integration.
Url
Your URL copied from the Natural Language Understanding service credentials.
For example:
https://api.us-south.natural-language-understanding.watson.cloud.ibm.com/instances/1234ede1-23b4-1fb2-ad34-b123afbb4123
Authentication method
Select either API key or username/password (legacy) to set the appropriate credentials for your Natural Language Understanding service.
API key
The API key from your Natural Language Understanding service credentials.
Username
The username used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The username is provided when you sign up for IBM Bluemix and create an account.
Password
The password used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The password is provided when you sign up for IBM Bluemix and create an account.
Limit
The maximum number of API calls per day. A limit (e.g., “100”) can help keep the number of API calls within the boundaries of free subscriptions. The default is no limit.