Contents
- Contact Center Administrator Guide Introduction
- Contact Center Administrator IntroductionUser Interface
- Contact Center Administrator User InterfaceTutorials
- About TutorialsConcepts
- About ConceptsUsers and Teams
- Users & Teams SectionsDirectory
- Directory SectionsScenario Entries
- Scenario Entries SectionsScenarios
- About ScenariosWorkflows
- WorkflowsServices and Campaigns
- About Services & CampaignsLists
- ListsDo Not Call Lists
- Do Not Call ListsTasks
- Tasks SectionsCase & Contact Management
- Case & Contact Management SectionsCall Center Configuration
- Call Center Configuration Sections
- Overview
- General Settings
- Integration Accounts
- Overview
- AWS
- Bot / Chat suggestions engine
- Co-browsing
- External Knowledge Base
- Loxysoft WFM
- Messenger
- Microsoft Dynamics 365
- Natural Language Understanding
- Next Caller
- NICE
- Remote Assistance
- RightNow
- Salesforce.com
- SCIM
- ServiceNow
- Single Sign-On
- Speech To Text
- Statistics Data Receiver
- Teleopti WFM
- Text To Speech
- The Data Group (TDG)
- WFM
- Zapier
- Zendesk
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email SettingsQuality Management
- Quality Management SectionsReporting
- Reporting SectionsCustom
- Custom SectionsSecurity
- Security SectionsApplication Notes
- Application NotesAppendices
- Appendices
Natural Language Understanding Integration
Bright Pattern offers IBM Watson Natural Language Understanding integration to provide sentiment analysis for services. Natural Language Understanding is enabled for voice and chat per service and for email in the scenario entry point.
Properties
The properties of the Natural Language Understanding type of integration account are described as follows.
Name
Name is the name of the integration account.
Type
For this integration account, select Watson Natural Language Understanding as the type of integration.
Url
The default Url for this integration is <service_URL>/v1/analyze?version=2017-02-27
For example:
https://gateway.watsonplatform.net/natural-language-understanding/api
or
https://api.us-south.natural-language-understanding.watson.cloud.ibm.com/instances/12c3f...45c6789
Method
For this integration account, the HTTP method is POST.
Username
The username (string) is the username used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The username is provided when you sign up for IBM Bluemix and create an account.
Password
The password (string) is the password used to authenticate the Watson Natural Language Understanding API with Basic Authentication. The password is provided when you sign up for IBM Bluemix and create an account.
Limit
The limit is 100.