Navigation menu

Bright Pattern Documentation
    • ⧼login-private⧽
  • Edit 5.19‌
    • History
    • Get the Book as HTML Page
    • Get the Book as PDF
From Bright Pattern Documentation
< 5.19:Embedded-agent-desktop-api-specification
Revision as of 04:02, 29 May 2024 by BpDeeplTranslateMaintenance (talk | contribs) (Updated via BpDeleteTranslateTags script)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
• 5.19 • 5.3 • 5.8


Contents

  • Embedded Agent Desktop API Specification
    • Introduction
  • Purpose
  • Audience
  • General InformationMethods
  • MethodsEvents
  • Events

Methods

  • Overview

Agent State

  • getState
  • setStatus

Dialing and Transfers

  • dialNumber
  • mergeAllCallsIntoConference
  • selectService
  • setRescheduleWindow
  • singleStepTransfer
  • singleStepConference

Completing and Terminating an Interaction

  • postVariable
  • setDisposition
  • setDispositionByName
  • setNotes
  • terminateInteraction
  • completeInteraction
  • completeInteractionWithDisp

Call Recordings Control

  • muteCallRecordings()
  • unmuteCallRecordings()
  • getCallRecordingStatus(callback)
  • startCallRecording(callback)
  • stopCallRecording(callback)
  • muteCallRecording(callback)
  • unmuteCallRecording(callback)
    < Previous | Next >
Retrieved from "https://help.brightpattern.com/index.php?title=5.19:Embedded-agent-desktop-api-specification/Methods&oldid=145113"