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Break Time

The Break Time widget displays an agent's total idle time out of their allotted break time. Break time is accumulated by being in any of the System Not Ready reasons or Custom Not Ready reasons your contact center’s administrator configured as counting toward break time. If you hover your cursor over the widget, you may highlight either the break or idle time.

Display of the user widget Break Time

Settings

Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Break Time settings are as follows.

Agent setting with Logged in User selected

Agent

The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.

Agent setting with user selected

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