From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Contacts
Revision as of 09:48, 12 August 2024 by Wyler.metge (talk | contribs) (Updated via BpClonePage extension. Source page: draft:Agent-guide/Tutorials/Contacts/Overview)
Contacts Tutorials
Agent Desktop's Search and Preview Records section, formerly known as Contacts, stores information about a person's contact details, activity history, cases, call recordings, chat transcripts, and contains a powerful search tool.
For more information, see Search and Preview Records Overview as well as our Search tutorials.