From Bright Pattern Documentation
• 日本語
<translate>= Overview = Section Call Center Configuration is where global (i.e., contact-center wide) system settings are defined. These include hours of operation and calendars, language and auxiliary skills, omni-channel routing, and so forth. When you first being configuring your contact center, this is one of the most important sections to configure; the settings here affect other areas of configuration including the rate at which your agents receive interactions, when customers can contact your center, how scenarios are defined, and much more.
Section Articles
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
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