提供: Bright Pattern Documentation
• English
チャットセンター
エージェントデスクトップのチャットセンターは、一人一人のエージェントまたはチームとのコミュニケーションを行うのに便利なツールです。
Personal Chat
At any time during your working session, you can send a chat message to any member of your team as well as to a member of another team. For specific Personal Chat information, see the Agent Guide, section How to use Personal Chat.
Group Chat
The Group Chat feature allows agents, supervisors, and other users to chat within your contact center. Many features of Group Chat are similar to Internal Chat and Service Chat; however, Group Chat is not for chatting with individual users or customers.
For specific Group Chat information, please refer to How to Use Group Chat.
